Customer Center

Returns and Refunds

• How can I return an item?
• Refunds deadline
• Have you received my returned items?
• How long does it take to process a refund?
• We do not do replacement orders
• Non-returnable products
• They have not collected my return
• Warranty procedures

Order issues

• My order hasn't been delivered yet.
• Problem in Customs
• Modify my order
• Cancel my order
• How do I know if my order has already been shipped?
• I received a damaged product
• I received an incorrect product
• An item from my order is missing
• I bought a product but now it has a different price on the web
• Missing parts of a product

Shipping

• Shipping Information and Options
• What should I keep in mind about shipments?
• Information about international shipments
• Will I have to pay customs and import duties?
• VAT outside the European Union

Payment and promotions

• What payment methods do you offer me?
• Is it safe to buy online?
• How can I get a discount code?
• What should I do if I have been charged extra for my order?

Product & Stock

• Can you give me more information about a product?
• How can I place an order?
• I am viewing a product but it seems that it is out of stock. When will it be available?
• Is it possible to make wholesale purchases?
• I need help with the purchasing process

Technical support

• I cannot access my account, what can I do?
• I want to receive your emails, what do I have to do?
• How can I unsubscribe from the Newsletter?
• How can I create a customer account?
• How can I search for a product on your website?